Last updated: October 30, 2026
This Refund Policy explains when you can and cannot get a refund on Crave, operated by Crave. By making a purchase you agree to this policy together with our Terms of Service.
Subscriptions renew automatically. You can cancel anytime from your settings, and cancellation stops the next renewal — you keep access until the end of the current billing period. We don't provide partial refunds for unused time in a period. If you were charged after cancelling, or charged in error, contact support within 30 days and we'll make it right.
If you buy credits with a card and change your mind, you can refund the unused credits from that purchase back to the same card for 7 days after the purchase, straight from your wallet (Wallet → “Refund unused credits to my card”). Partial refunds are fine: you get back exactly what you paid for the credits you did not spend. Banks usually post the refund within 5–10 business days. Credits that were spent, credits older than 7 days, and credits bought with crypto or CCBill are not covered by this self-serve refund.
Card charges from Crave appear on your statement as PRIMAL. If you see a PRIMAL charge you do not recognise, email support@dateprimal.com before contacting your bank — we can refund it faster than a dispute can.
Gifts, tips, boosts, super likes, tickets and other virtual items are digital goods that are delivered instantly and consumed in-app. Once spent they are non-refundable, except where required by law. Unused credits have no cash value and, apart from the 7-day card refund above, cannot be exchanged for money.
Explicit photos, videos, private shows, tips to explicit creators and companionship bookings can only be paid for with adult credits bought through crypto or CCBill — never with card credits bought through our card processor. Explicit content purchases are final and are not refundable once delivered, except where required by law.
Photos, videos, custom content, and other digital creator products are delivered immediately and are final sale. Because they can be downloaded or viewed the moment they're purchased, they cannot be returned. If content is not delivered, is materially not as described, or you were charged for something you didn't receive, report it within 48 hours and we'll investigate and refund if warranted.
Physical goods (such as worn apparel) are intimate, personal items and generally cannot be returned for hygiene reasons once shipped. You may be entitled to a refund if the item never ships, arrives significantly not as described, or is lost in transit. Open a dispute within 7 days of the expected delivery date and include your order number.
If you have a billing concern, please contact us first — most issues are resolved quickly. Filing a chargeback without contacting us may result in account suspension pending review.
Use the in-app support chat with your order or transaction ID and a short description of the problem. We aim to respond within 24–48 hours. Approved refunds are returned to your original payment method; timing depends on your bank or processor.
Nothing in this policy limits any non-waivable consumer rights you have under the laws of your jurisdiction.